Isenang understands that your personal data is a trust to be safeguarded with the utmost care. This document explains in detail how we collect, store, use, and protect your information as a member of Malaysia's trusted online gaming platform.
This Privacy Policy ("Policy") is published by isenang to explain our data protection practices to all users, visitors, and members of the isenang platform. This Policy applies to all personal data collected through the isenang website, mobile app, and all our official communication channels.
Isenang takes seriously the trust you place in us when you register and use our platform. We are committed to handling your personal data with the highest level of care, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the best international industry standards.
This Privacy Policy clearly outlines:
Isenang collects various types of personal data from you depending on your interactions with our platform. We only collect data that is genuinely necessary for the stated purposes and do not request irrelevant information.
This is information you provide directly when registering or using isenang services:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth | Identity verification (KYC), fraud prevention |
| Contact Information | Phone number, email address, residential address | Account communications, transaction notifications |
| Financial Information | Bank account number, bank name, digital wallet information | Deposit and withdrawal processing |
| Verification Documents | MyKad copy, bank statement, utility bill | KYC and AML Compliance |
When you use the isenang platform, certain data is automatically collected by our systems for security and service improvement purposes:
In certain situations, isenang may receive information about you from trusted sources such as identity verification service providers, financial institutions for bank account verification, and analytics providers we use to improve the platform. All third parties working with isenang are bound by strict data protection agreements.
Every piece of data we collect is used for a clear and lawful purpose. isenang will not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.
Isenang does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in the course of operating the platform, there are limited situations where your data may be shared with trusted parties.
Isenang works with selected third-party service providers that help us operate the platform. These include payment processing providers, identity verification services, cloud infrastructure providers, and customer support platforms. All such providers are bound by strict confidentiality agreements and may only use your data for the purposes we specify.
Isenang may be required to disclose your personal data to authorities when mandated by Malaysian law, including the Malaysian Communications and Multimedia Commission (MCMC), Bank Negara Malaysia, or any law enforcement agency conducting a lawful investigation. In such situations, we will endeavour to notify you in advance where the law permits.
If isenang is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. You will be notified before your data is transferred and, where applicable, will be subject to a different privacy policy.
The security of your personal data is isenang's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against cyber threats, unauthorised access, and data breaches.
All data transmitted between your device and isenang's servers is protected by 256-bit SSL/TLS encryption — the same security standard used by the world's leading banks. Sensitive data stored in our databases is also encrypted using industry-recognised algorithms to prevent unauthorised access, even in the event of an infrastructure-level breach.
Only isenang staff with legitimate job requirements are granted access to member personal data. A role-based access control (RBAC) system ensures each staff member can only view the data necessary to perform their duties. All access to sensitive data is logged and continuously monitored.
Isenang's systems are monitored 24 hours a day, 7 days a week by our cybersecurity team. Any unusual or suspicious activity triggers automatic alerts and an immediate response. isenang also conducts regular penetration tests by independent security auditors to identify and close any vulnerabilities in our systems.
Isenang uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the isenang website.
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the isenang platform. For guidance on managing cookies in your specific browser, please refer to your browser's documentation.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have specific rights regarding the personal data we hold. isenang is committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.
You have the right to request corrections to inaccurate or incomplete personal data through your account settings or by contacting customer support.
You may withdraw consent for data processing for marketing purposes at any time, without affecting the validity of prior processing.
In certain situations, you have the right to request that we restrict how we process your personal data while a dispute is being resolved.
If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
You may request deletion of your personal data, subject to any applicable legal retention obligations we are required to comply with.
Isenang does not retain your personal data longer than is necessary for the original purpose of collection or as required by Malaysian law. Retention periods vary depending on the type of data and the applicable legal requirements.
Upon expiry of the defined retention period, your personal data will be securely deleted or anonymised in accordance with isenang's internal procedures.
In the course of platform operations, your personal data may be processed or stored on servers located outside Malaysia. isenang ensures that all cross-border data transfers are carried out with adequate safeguards and in compliance with the requirements of PDPA 2010.
Steps we take to protect data in cross-border transfers include:
Isenang has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this Privacy Policy and applicable data protection laws. If you have any questions, concerns, or complaints regarding your privacy and personal data protection, please contact us.
You can reach the isenang privacy team via:
We are committed to responding to all privacy-related enquiries within three business days. More complex complaints will be resolved within 21 business days.
Behind every policy, there are real systems and a dedicated team working around the clock to keep your data safe every day.
Every bit of data moving between your device and isenang's servers is protected by 256-bit SSL encryption. Your information cannot be read by anyone, even if intercepted in transit.
The isenang identity verification process uses an integrated KYC system that stores your documents in an encrypted environment. Access to KYC documents is restricted to authorised personnel only.
Isenang has never and will never sell, rent, or share your personal data with third-party advertisers or data brokers. Your data is used solely for the purposes to which you have consented.
The isenang cybersecurity team monitors our systems around the clock to detect and respond to any threats or suspicious activity before they can impact your account.
Through the isenang account settings panel, you can manage your privacy preferences, control marketing notifications, and request access to or correction of your personal data at any time.
All of isenang's data protection practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), giving you the assurance of strong legal protection.
With a transparent privacy policy and a robust security system, you can enjoy all games on isenang with complete peace of mind. Your privacy is our responsibility.